Merchant Operations Specialist
Responsible for handling daily merchant operations of new applications, profile setup, record keeping and account maintenance, ensure the onboarding process comply with internal/ external policies/ regulation.
職責 / Job Responsibilities
- Handle daily merchant operations of new applications, profile setup, record keeping and account maintenance, ensure the onboarding process comply with internal/ external policies/ regulation.
- Managing product flow from warehouse to customers, handling customer communications regarding product availability, returns, and complaints, ensuring customer satisfaction.
- Handle customer returns, complaints, and queries promptly and effectively.
- Maintain and update customer account information and master data.
- Optimise stock accuracy, aligning it with targets and cost considerations.
- Manage both inbound and outbound logistics, and create necessary shipping and delivery documents.
- Proactively identify process improvement opportunities and manages initiatives to enhance operational efficiency across the fulfillment process, keep all documentation and SOP updated.
- Perform ad-hoc tasks as required/ assigned
資歷 / Job Requirements
- Higher Diploma or above in any discipline (Fresh graduate is welcomed)
- Candidate with less experience will be considered as Merchant Operations Associate
- Relevant experience in client onboarding, customer success/service, client operation or sales support will be an advantage
- Strong analytical and problem-solving skills
- Proactive attitude, patient, well-organised and attentive to details
- Good team player with good communication and interpersonal skills
- Good command of both written, spoken, and typing English and Chinese (Cantonese and Mandarin)
- Proficiency in Microsoft Word, PowerPoint, especially in Excel
- Immediate available is preferred
待遇 / Compensation Package
Compensation package:
- Performance bonus
- Medical benefits
- 5-day Work Week
- 12 days Annual Leave
